Thoughts continued from the previous blogpost : ) (If you haven’t read it, you really should….)
So, this month, I’ve delivered to clients: prints, albums, storyboards, metal wall portraits and canvases…..
This month, I’ve also received calls from other photographers’ (and I’m using this term very liberally based on the conversations I’ve had with the people who have called) clients regarding ‘fixing’ images, correcting files, etc…
Let’s talk about this….
When you hire a professional photographer, you should also be getting a professional product. Many semi-pro photographers are what we call ‘shoot and burn’ photographers – they shoot what you want and give you a disk. Can this work? Maybe. If it’s done right. Unfortunately, sometimes, it doesn’t seem particularly well thought out for a number of reasons….
When we shoot, the goal is always to get the image correct ‘in camera’ – color/exposure etc. but, sometimes, images need to be ‘refined’ a little – better color, better contrast/saturation etc etc etc…. (that would be the first step of finishing the images). But, again, sometimes, that step is missing and I’ll hear ‘the color is so off on my wedding images, can’t you fix it?’ Even handling over or under exposure can be tricky for the lay person.
Also, supposing you’re handed a disk of images – what are you going to do with them? Can you handle the storage on your computer? do you have an editing program? have you calibrated your monitor so that what you see on screen will be what you get from the lab? Do you know how to crop? Convert to black and white? Retouch? Now, not only are you overwhelmed, but what do you think you will do with those images? are you going to make a wall portrait? an album? or are they going to go on the computer and sit there? That’s when you get the call ‘Can you fix this back ground? Do you design albums? I don’t know what to do with these files….’
And, the sad part? Is that I can’t. I explain that they need to go back to their photographer and have them fix it and make the situation right. It’s really upsetting when they say that they can’t or that they had a ‘falling out’ with their photographer.
I just read an article where the author wrote about ‘product-less portraits’ and ‘album-less brides’ and, I have to admit, I think it’s sad. I think it’s a great feeling to hand to a client a box filled with family portraits or a big box with a canvas waiting inside to be hung on the wall and to walk into a client’s home where my images hang on their walls is always a joy.
It’s worth it to go to a reputable photographer (and, honestly, there are a lot of us out there). Photographers who not only love what they do but care that you get the right product, the right size portrait for your wall, the most beautifully designed albums. Portraits that don’t have a hair out of place or a blemish or dark circle in sight. Portraits that flatter your face and body shape, that make you feel beautiful and cherished.
Stay tuned for part 3, where does the money go and aren’t all photographers gazillioneres?